Close all other open documents in the program where you are trying to print from, and then try to print again. Restart your computer and start only the program where you are trying to print from. Open the document and try to print again. To help isolate and solve problems with printers that are connected to the network, do the following:. Verify basic network connectivity.
To do this, check user rights, protocols, and share names to determine whether you can see the server. Then, try to copy a file to the server. If you cannot access the server, you might not be able to access the printer. On the Advanced tab, make sure that the printer availability time is correct. Create a local printer, and then redirect the port to the network server.
This step determines whether you can copy files from the print server. Check the available disk space on the print server. If there is not sufficient room to spool the print job, larger print jobs may not print where smaller print jobs will print. Contact your network administrator if you want more help.
Verify that you can establish a basic network connection. If a window opens and lists the names of the printer shares that are available on the server, there is a basic network connection between two computers that share the printer. You may experience one of the following symptoms if there is not a basic network connection between the two computers that share the printer:. Reinstall the printer driver.
To determine whether your printing problem is occurring because of a corrupted printer driver, remove and then reinstall your printer driver. Note The default printer icon has a white check mark in a black circle in the upper-left corner. Click Local printer attached to this computer , click to clear the Automatically detect and install my Plug and Play printer check box, and then click Next. Click Use the following port , and then click a port that is already connected to your network printer.
If a network printer port exists, click it, and then click Next. Note The server name is the name of the printer server and the printer name is the name of the printer share. Note If you are not sure of the manufacturer or of the printer model, or if you do not see your printer model in the Printers list, see your printer documentation.
If you are prompted to keep the existing driver or to use the new one, click Replace existing driver , and then click Next. To make this your default printer, click Yes , and then click Next. If you are prompted to share this printer or not to share this printer, click Not Shared , and then click Next. To indicate that you want to print a test page, click Yes click Next , and then click Finish. If you can print, the printer driver that you removed from your computer was corrupted, and reinstalling the driver fixes the problem.
If you cannot print, the printer driver on the server that you are connected to may be corrupted. Print from a different computer. When you print from a different computer, you can easily determine whether the printing problem is specific to one computer. To print over the network from a different computer than the one that you typically use, log on to the network by using your user name and password. Try to print to the same printer that you are having problems printing to from the computer that you typically use.
If you can print from a different computer, there may be a network connectivity problem between the printer and the computer that you typically use. If you still cannot print, try to establish a basic network connection from a different computer.
Establish a basic network connection. If you cannot print to the printer from another computer, determine whether there is a basic network connection between that computer and the printer server. On a different computer than the one that you typically use, log on to the network by using your user name and password. If a window opens and lists the shares that are available on the printer server, there is a basic network connection between this computer and the printer server. If this is the case, there may be a network connectivity problem between the printer server and the computer that you typically use, or corrupted printer driver files may have been copied from the printer server to the computer that you typically use.
If you receive an error message or a blank window appears, your network account may not have sufficient rights to see or to print to the print server. Establish a basic network connection from a different user's computer. If a window opens on the other user's computer and if the shares that are available on the printer server are listed, your own network account may not have sufficient rights to see or to print to the printer server.
If this is the case, contact your network administrator for more help. If the other user receives an error message or a blank window appears, there may be a network problem or a problem with the printer server.
Open a Command Prompt window. Note This command deletes the current mapping of the parallel port LPT1. The servername is the name of the printer server and the printername is the name of the printer share. If a device is already connected to the LPT1 port, and your program can be configured to use the LPT2 port, replace "lpt1" in the command line with "lpt2.
If you do not receive the following message, make sure that you typed the server and the printer names correctly:.
If you can successfully map a local port to the network printer share, try to print from your program. If you still cannot print, contact your network administrator if you need more help. If you can print from your program to the shared network printer, establish a persistent connection so that you can print to the network printer share after you restart Windows.
How to establish a persistent connectionT To establish a persistent connection, do the following:. To do this, click Start , click Run , type cmd, and then click OK. The server name is the name of the printer server and the printer name is the name of the printer share.
For additional information about troubleshooting startup problems in Windows Server , click the following article number to view the article in the Microsoft Knowledge Base:. Printing problems can occur because of problems with any one of the following: The printing device. The connection between the printer and the network.
Other printing components in Windows Server The network, protocols, and other communication services in Windows Server They are as follows: Verify that the physical printer is operational. Verify that you can communicate to the print server by trying to print from other computers. Make sure that the print spool service is running on the print server. Process Verify each part of the process The administrator adds a printer and shares it across the network. Verify that you are logged on as an administrator or as a member of the Administrator group.
Connecting a network client computer to the printer share. Printing from the network client computer. Check the printer driver and the font settings.
Try to reproduce the same print job from another network client computer. The client computer sends the print job to the printer share on the print server. Verify network connectivity for the client network computer. Verify that the print spool folder on the print server has not run out of disk space.
Try to send the print job to the spooler in another way, or from another program. Check the print server. Check disk space for spooling. The print server sends the print job to the printer. Check to make sure that the correct network transport protocols are in use on the print server. Check the physical printer and make sure that it is connected to the network. Verify that the printer is ready to print. The printer interprets the job and produces a hard copy.
Try to print a test page from the printer console. To print a test page, follow these steps: Click Start , and then click Printers and Faxes.
If the test page printed correctly, click OK. If you cannot print a test page or if you cannot print in several or all your Microsoft Windows programs, you may have one of the following problems: A printer driver problem A Windows problem A hardware problem A connectivity problem back to the top Try to print from Microsoft WordPad To print from WordPad, follow these steps: Click Start , point to Programs , point to Accessories , and then click WordPad.
Type This is a test. On the File menu, click Print. If your printer prints a blank page, your computer and your printer are connected correctly. If your printer outputs a blank page, your computer and your printer are connected correctly. To start Windows Server in Safe Mode, you can select from the following Safe Mode options: Safe Mode This option uses only the basic files and the generic drivers that are required to run Windows Server on your computer.
Click Start , and then click Shut Down. For additional information about starting Windows Server in Safe Mode, click the following article number to view the article in the Microsoft Knowledge Base: How to troubleshoot shutdown problems in Windows Server If you are still not able to print at a command prompt in Safe Mode, follow these steps: Check the cables, switch boxes, and connections to make sure that all printer and network cables are securely connected.
Make sure that the printer is online and is ready for printing. Try a self-test of the printer. To do this, follow these steps: Click Start , and then click Printers and Faxes.
To confirm that you want to delete this printer, click Yes. Click Next , and then click Finish. Click OK if the test page printed correctly.
After you stop the spooler service, if you cannot delete the files and folders or if you receive a message that states that the files are in use, follow these steps Click Start , point to Control Panel , point to Administrative Tools , and then click Computer Management. Thanks for your feedback. I am looking for the driver for my sony vaio vgc rag. What network card is in the computer or driver so I can access the internet? Where can I get a generic driver for this system to get online?
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