For more information about reviews on ConsumerAffairs. I have used Bitdefender for years and had a good experience over time. The past December, one of my email accounts, phone, and bank accounts got hacked. I was notified via email by the bank that changes were being made. My wife informed me that my number showed a different number when I called her. My passwords stopped working for an email account that I use regularly.
I immediately called customer service about what I needed to do, and I was asked, "What would you like for us to do? They gave no advice and told me there was nothing they could do for me if I got hacked.
I thought that was their specialty. Customer service was very short with me, and then we hung up. I expected warnings and alarms to go off when this nightmare first started. Instead, I got a shoulder shrug.
They keep appearing at the right corner, preventing me from typing in another app. If I want to type again, I have to use the mouse to click on the windows I am working with.
I tried to stop it but failed. I wrote to Bitdefender years ago but till now no improvements for this. Get buying tips about Antivirus Software delivered to your inbox. Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Was trying to set up printer and thought there was a conflict with Bitdefender and my computer as the vpn pop up kept coming up and then it would cancel the printer driver download. So I uninstalled bitdefender and lo and behold I got the printer installed. So went to reinstall and would not work. Tried customer service and they were no help at all. Told me someone would call back in 48 hours.
Very poor customer service and to be honest this software has so many pop ups that are very annoying that I was not going to continue using anyway. I have an Orbi internet router and make a purchased an internet security Armor pro through Netgear Orbi app which owned by Bitdefender.
By that time I activated the wrong Orbi router which I previously owned and requested Netgear to fix the problem so I could activate to my current Orbi router. I contacted Bitdender and asked them to solve the issue. I contact them back and forth but they blame other side. Finally I asked Bitdefender to remove the current security Armor pro then send me a different activation code or refund my money but they refused.
Netgear and Bitdefender pointing finger at each other making me hanging in the middle without solution. That's not illegal, it's just brain-dead marketing. Is it a good product? Can you find similarly good products for much less money? I will be severing the "subscription" through my PayPal account and I'll be looking for another product at the end of the term. After almost a year using BD, I got the renew email. I simply called support early morning and told them I no longer needed the software.
On the renew day, they charged me anyway so I sent an email AND called and told the support person about my previous contact with them. I received an email from BitDefender to renew my subscription, I followed the link provided and clicked on their renew button after my card was accepted I was taken to a new subscription page.
I immediately sent an email to the link provided, and got a quick response from a 3rd billing party saying my email was being forewarned to BitDefender. After 3 full business days I contacted the credit card company to dispute the charge. I will never use BitDefender again. I called four times to resolve a problem with the VPN, and each time I was put on hold and then disconnected. The last time I gave the support person my phone number in case it happened again. It did and he never called back.
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