Mercu Member Member 16 posts. Jasmyne Trusted Helper Malware Removal 2, posts. My name is Jasmyne and Welcome to Geeks to Go! I'm sorry you are having issues with your computer but I will do my best to resolve them as quickly as possible. I know having an infected computer is frustrating because I was once where you are now!
Please be patient with me as I am currently in training, and all of my responses to you have to be reviewed by my instructor before I post them. Just keep in mind that you get the advantage as you have 2 people examining your issue. You may want to print out these instructions, or copy them to a text file so that will have a copy in case you loose your connection to the internet during a removal process. Please make sure to carefully read any instruction that I give you and in perform them in the order they are posted.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask! Never be afraid to ask questions!
Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you. Please stick with me until I tell you that your machine is clean.
If you don't see any symptoms it does not mean your system is clear of malware Please don't run any other scans or other software unless I ask you to, as it will make this repair more difficult.
Please reply within 3 days. Topics with no reply in 4 days are closed! With that all stated, let's get started! Most fixes are created specific to each users computer as all systems are different, as is the malware that infects them in many cases. Can you please most the FRST log you were able to generate?
Then we can work on a plan specific for your machine. Posted 18 September - AM. Mercu Member Topic Starter Member 16 posts. First of all, an update: my Avast asked to perform a reboot and a boot scan today at first start. As a result, probably, at the next reboot the white screen dissapeared and everything seems to be normal on the desktop apart from the "hidden" files, I have so many files on this computer that I don't know how to be sure none of them is still hidden as a result of malware.
I am using the "sick" computer for writing these very words. The following FRST logs have been created yesterday, before today's improvements mentioned above in the update. If necessary, I can create a new log now, after the improvements mentioned above in the update - just let me know.
Internet Security. BHO-x avast! Toolbar: HKLM - avast! FF Plugin-x messenger. FF Plugin-x Microsoft. FF Plugin-x tools. FF Plugin-x videolan. Internet Security x32 Version: 8. NET Framework 1. Messenger x32 Your Uninstaller! Code 28 Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
Code 24 Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed. Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears. Remove the device, and this error should be resolved. EXE, version: 6. EXE0 Faulting application path: Explorer. EXE1 Faulting module path: Explorer. DLL, version: To see if more information about the problem is available, check the problem history in the Action Center control panel. Dependent Assembly Microsoft. Please use sxstrace. You're welcome! Since changes have been made to the system since those logs and you can now boot in normal mode, let's get a fresh look at things to see what is left.
Note : You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Right click to run as administrator. To remove the malware from your system, use a third-party anti-malware program and scan your computer, for example, Malwarebytes.
Since you are not able to run Windows normally when getting the white screen on computer monitor, it is necessary to go to safe mode by following the steps. If your Windows has some system-related problems, then the laptop screen goes white.
So, you can perform an SFC scan to deeply scan and fix your computer for errors. Similarly, you need to do this in safe mode since the PC is unbootable. Many users reported the issue - Windows 10 SFC scannow unable to fix files after installing July 9 updates. Now, Microsoft has confirmed this issue. Have you been bothered by the laptop white screen issue in Windows 10? How can you fix it? Step 3: Run online scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.
Make sure that the option Remove found threats is Not checked, and the option Scan archives is checked. Now click on Advanced Settings and select the following: Scan for potentially unwanted applications Scan for potentially unsafe applications Enable Anti-Stealth Technology Now click on: The virus signature database Be patient this make take some time depending on the speed of your Internet Connection.
When completed the Online Scan will begin automatically. The scan may take several hours. Do not touch either the Mouse or keyboard during the scan otherwise it may stall. When completed select Uninstall application on close if you so wish, make sure you copy the logfile first! Copy and paste that log as a reply to this topic.
Note: Do not forget to re-enable your Anti-Virus application after running the above scan! Hello - Logs attached - all seems well. The ESET scan found two errors but it looks like they were quarantined.
Results of screen's Security Check version 0. On Access scanning disabled! Adobe Reader 9 Adobe Reader out of Date! Google Chrome APR trojan. Posted 12 February - PM. Congratulations, dl Your computer now appears to be clean. Please complete the followings steps to finalize the cleaning process. Don't forget to re-enable you anti-virus protection Webroot.
Please update these programs, as old versions pose a security risk. The Department of Homeland Security recommends that computer users disable Java See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software. In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. See How to diasble Java in your web browser and How to unplug Java from the browser If you do need java, then you should definitely update to the latest version: Please download JavaRa to your desktop and unzip it to its own folder Run JavaRa.
Click on Edit and select Preferences. Click the OK button. Allow the computer to reboot. Any logs, removal tools, or quarantine folders left over can be deleted now.
Delete possibly infected restore points. Your computer may have saved a restore point while it was infected, so we need to delete the old restore points and create a new, clean one. First set up a new, clean restore point: Open System by clicking the Start button, right-clicking Computer, and then clicking Properties. In the left pane, click System protection.
If you're prompted for an administrator password or confirmation, type the password or provide confirmation. Click the System Protection tab, and then click Create. In the System Protection dialog box, type a description, and then click Create. I would recommend doing this every so often to free up some space on your computer.
Download TFC to your desktop Open the file and close any other windows. It will close all programs itself when run, make sure to let it run uninterrupted. Click the Start button to begin the process. The program should not take long to finish its job Once its finished it should reboot your machine , if not, do this yourself to ensure a complete clean Ensure that Windows is always updated.
Keeping Windows updated is very important to prevent security vulnerabilities. I recommend turning on automatic updates following the instructions below: First, click on Start and click on All Programs , then Windows Update. Click on Change Settings in the left pane and then check the option for Automatic Updates. Always ensure that your firewall and anti-virus program are updated and running. These are your first line of defense against infection. Make sure that you keep all of your programs updated.
Out-of-date programs can make your computer more vulnerable to infection. Software manufacturers release updates to fix security problems as they are discovered.
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